WayFindingᵀᴹ is Health and Care That Knows You

WayFinding is a better way to deliver personalized benefits, health, and care. Our doctor-informed generative AI experience gets each Member instant answers, trusted clinical guidance, and high-quality care.

Members can Just Ask Transcarentᵀᴹ

Instantly find answers

Our AI Care Assistant gives accurate, personalized answers to health and benefits questions—customized to an employer’s benefits and plan design.

Take the next step

Doctors and nurses give guidance and help our Members take action. Virtual expert medical opinions are easily accessible from 2nd.MD.

Get care

Our Members get care on their terms, choosing from 24/7 on-demand chat-based care, same-day video visits with board-certified physicians, virtual mental health therapy, or in-person care.

WayFinding in action

See how Transcarent unifies the health and care experience—from question to resolution—all in One Place.

Personalized care navigation with AI + human support.
24/7 access to physicians.
Eliminates complexity and improves outcomes.

Watch a deeper dive into how our AI-first experience works.

What Members say about WayFinding

“This service is unlike any other. I felt heard and my medical concerns were addressed with empathy. I was able to get quick answers and felt so much more at ease after speaking to a doctor. Transcarent is doing an excellent job in changing healthcare.”

Transcarent Member

“I love how easy Transcarent makes it to find providers and chat with doctors virtually any time of day or night!”

Transcarent Member

“I really appreciate the program, the people, the app, and the professionals at Transcarent.”

Transcarent Member

Member experience, results may vary.

A Care Experience that goes beyond the visit

An example of how WayFinding gets people where they need to be on their health and care journey.

Ask the AI Care Assistant

Kara wakes up with a painful earache. She opens her app and asks the AI Care Assistant, “What can I do about ear pain?”

Instant guidance

The AI Care Assistant recognizes that her symptoms are appropriate for virtual care and recommends she use on-demand virtual care to connect with a doctor right away.

Start a visit immediately

Within minutes, Kara completes an intake and is in a virtual visit with a physician who evaluates her symptoms. With WayFinding, licensed clinicians always lead medical decision-making.

Kara gets back to life

Within hours, Kara has answers, treatment, and relief, without having to wait for an office visit or navigate multiple services.

Care team support

The care team checks in later to ensure Kara is feeling better and has everything she needs.

Accurate, accessible care plan

Kara’s care plan is updated in the app. She has her visit summary, prescription details, and guidance on when to follow up.

Physician care

The physician diagnoses an ear infection and prescribes medication, sending the prescription electronically to Kara’s preferred pharmacy.

Simple access to your everyday care needs

On-demand virtual care and a suite of digital tools keep each Member empowered and informed—all in One Place.

The Transcarent care team

Your AI Care Assistant

Tools and resources

Virtual primary care

Complementary Care Experiences

Achieve better outcomes, lower total cost of care, and higher employee satisfaction with comprehensive Transcarent Care Experiences.

Surgery Care

Cancer Care

Weight Health

Pharmacy Care

2nd.MD

Setting new standards for quality and value

Of inquiries resolved by AI Care Assistant.

Improved treatment plans through expert medical opinions.

Reduction in avoidable emergency room and urgent care visits.

^{Based on internal analysis of Transcarent Members using WayFinding and associated programs. Individual results may vary.}

Just Ask Transcarent. WayFinding gets you there.

WayFinding orients to you and guides you where you need to go.

It is the first practical use of generative AI and human support for benefits navigation, clinical guidance, and care delivery, with compassionate clinicians always a tap away.

Our Members get instant answers tailored to their plan, personalized recommendations for their next best step, and seamless access to virtual care, exactly when they need it.

Learn more about Transcarent WayFinding

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